Returns & Shipping

Returns

Please do remember that each piece from Bior Jems is made just for YOU.

Therefore all purchases made with us are FINAL SALE.

At this time, we currently do not offer exchanges/returns.

Also all Jems that are purchased at a discounted or sale rate are final sale. 

But we do understand that mistakes may occur therefore please reach out to us within 7 days upon receiving your order so we can correct any issues that you may have. We are always making it a priority to make sure you are a returning customer with us at Bior Jems so don’t be scared to reach out if there is any issues. We are more than happy to accommodate you! :) 

ALL ENGRAVINGS ARE FINAL SALE.

Please ensure that you read our product description and ensure that all the information you provide us with is correct. 

Please feel free to contact us if you have any more questions!

Shipping

All our Bior Jems are made just for you! This means that not all purchased items will be ready to ship immediately after order. Our normal turn around time is 5 business days from purchase to shipment(Not including weekends or holidays). The owner, Brittany, is a one woman team so the processing time may take longer than expected. If for some reason we are delayed on getting out your order we will go ahead and contact you.

The buyer will receive shipping and tracking information via the email address associated with the order. Please make sure your shipping address is correct upon checking out. We are not responsible for items not delivered due to an incorrect mailing address.

If your package is undeliverable and returned to us, your order will be subject to re-shipping charges. Or If it gets lost because of a wrong address entered we cannot be responsible. 

Please note that once your package arrives and is checked in to the post office it is out of our control on what happens to your items. If for unfortunate reasons, your package gets lost or stolen you will need to contact your local post office to open up a case of a missing package. https://www.usps.com/help/claims.htm

We of course want to help as much as we can and ensure you are happy with us! Therefore, please do contact us if this does happen and we can see what we can do for you!

Please contact us with any shipping service requests by clicking here. 

Thank you! You guys are forever amazing!